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Topic: 'Reaping Rewards From Contacting Companies' Competition
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Lollaworth
Boner Biting Bastard
Member Rated:
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posted December 04, 2007 04:11 AM
So here is my letter hopefully I get sent a voucher quote:
Dear Sir or Madam:I am writing in regard to your Diced Peaches Snack Pack in Syrup (four pack 500g). I generally enjoy them for my morning tea and I am always very satisfied. The pieces are always soft and tasty and have quickly become one of my favorite snacks. There is however one aspect of the product that has been troubling me and that is the lid. It seems to me that the glue used to hold the plastic lid to the underlying container is a little too strong. Many times I have opened the lid and the force I need to use to pull off the lid causes the tub to spill its contents all over both my hands and the table I am sitting at. I feel that it is my responsibility to raise this issue with you in the hopes that it could be corrected, resulting in an even more enjoyable snack.
Posts: 464 | From: Sari Haunt Town | Registered: Apr 2007 | IP: Logged | Problem w/ Post?
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Lollaworth
Boner Biting Bastard
Member Rated:
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posted June 17, 2008 07:37 AM
A few weeks ago I purchased some Ski Devine Wild Strawberry Yoghurt.(For those of you who havent tried it, do yourself a favor and get some asap)..anyway it was a little bit runnier than usual and so I decided the good people at Dairy Farmers should be notified.I filled out an online feedback form, cant remember the exact wording of what i wrote but they emailed me back within the hour...WOW!! asking for my address so they could send me an official letter. I received a letter last week...heres an extract... Thank you for contacting Dairy Farmers yada yada yada...Your thoughtful action in providing us with this feedback is indeed appreciated.
The manufacture of yoghurt is a biological process, relying on the growth of friendly bacteria. On the odd occasion there may be some slight variation in the consistency of the yoghurt due to the natural development of these cultures. Dairy Farmers does have stringent quality control measures in place to minimise any variation and therefore we are concerned to hear you have purchased a product that is not of optimum consistency. Please find enclosed reimbursement to cover the cost of your purchase. appologies etc etc
Good news is that they sent me a $10 Coles/Myer gift card, so I hearby pledge my gift card to the D36 fund.
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Posts: 464 | From: Sari Haunt Town | Registered: Apr 2007 | IP: Logged | Problem w/ Post?
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