Windows Network Diagnostics Publisher details
Issues found
Problem with wireless adapter or access pointProblem with wireless adapter or access point Not fixed
Refer to Windows Help and Support for more information about wireless connectivity problems Failed
Reset the wireless adapter Completed
Investigate router or access point issues Completed
Issues found Detection details
6 Problem with wireless adapter or access point Not fixed
Refer to Windows Help and Support for more information about wireless connectivity problems Failed
Windows cannot resolve your wireless connectivity issue.
Reset the wireless adapter Completed
Network Diagnostics Log
File Name: 6213D6BE-4275-47AB-8D32-FF9F9C1DC74F.Repair.1.etl
Investigate router or access point issues Completed
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Network Diagnostics Log
File Name: 4903F9F4-FFE8-405D-B66C-89F7290EA987.Repair.4.etl
Detection details
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wireless Network Connection 2 driver information:
Description . . . . . . . . . . : Atheros AR9287 Wireless Network Adapter
Manufacturer . . . . . . . . . : Atheros Communications Inc.
Provider . . . . . . . . . . . : Atheros Communications Inc.
Version . . . . . . . . . . . : 8.0.0.238
Inf File Name . . . . . . . . . : C:\Windows\INF\oem2.inf
Inf File Date . . . . . . . . . : Monday, October 05, 2009 11:29:50 PM
Section Name . . . . . . . . . : ATHR_DEV_OS61_660311AD.ndi
Hardware ID . . . . . . . . . . : pci\ven_168c&dev_002e&subsys_660311ad
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 54c7767c-5064-4411-960a-fca9a31e2bc2
Interface name: Atheros AR9287 Wireless Network Adapter
Interface type: Native WiFi
Profile: Discovery connection
SSID: Calabasas Car Care
SSID length: 18
Connection mode: Infra
Security: No
Connect even if network is not broadcasting: No
Connection incident diagnosed
Auto Configuration ID: 6
Connection ID: 10
Connection status summary
Connection started at: 2012-07-30 14:09:31-086
Profile match: Success
Pre-Association: Success
Association: Fail
Security and Authentication: Not started
List of visible access point(s): 4 item(s) total, 4 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
00-17-9A-40-8F-05 Infra g -92 6 Calabasas Car Care
00-24-37-D8-CA-A0 Infra g -91 6 Miami Tan
68-7F-74-17-89-4B Infra <unknown> -87 11 linksys
00-19-E2-EC-C9-13 Infra g -83 3 (Unnamed Network)
Connection History
Information for Auto Configuration ID 7
List of visible networks: 4 item(s) total, 4 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g No 10 Yes Calabasas Car Care
Infra g Yes 12 Yes Miami Tan
Infra <unknown> No 28 Yes linksys
Infra g Yes 34 Yes (Unnamed Network)
List of preferred networks: 2 item(s)
Profile: attwifi
SSID: attwifi
SSID length: 7
Connection mode: Infra
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: PACIFIC COMPUTERS - Free WiFi
SSID: PACIFIC COMPUTERS - Free WiFi
SSID length: 29
Connection mode: Infra
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001
Information for Connection ID 11
Connection started at: 2012-07-30 14:10:21-453
Auto Configuration ID: 7
Profile: Discovery connection
SSID: linksys
SSID length: 7
Connection mode: Infra
Security: No
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 68-7f-74-17-89-4b
Security and Authentication
Configured security type: Open
Configured encryption type: None
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 395
Ndis Tx: 499
Unicast decrypt success: 0
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 323
Rx failure: 369535
Tx success: 401
Tx failure: 43
Tx retry: 78
Tx multiple retry: 27
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 0 item(s)
Information for Auto Configuration ID 6
List of visible networks: 6 item(s) total, 6 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g No 28 Yes Calabasas Car Care
Infra <unknown> Yes 16 Yes community2
Infra g Yes 18 Yes Miami Tan
Infra g Yes 26 Yes netopia
Infra <unknown> No 18 Yes linksys
Infra g Yes 26 Yes (Unnamed Network)
List of preferred networks: 2 item(s)
Profile: attwifi
SSID: attwifi
SSID length: 7
Connection mode: Infra
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: PACIFIC COMPUTERS - Free WiFi
SSID: PACIFIC COMPUTERS - Free WiFi
SSID length: 29
Connection mode: Infra
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001
Information for Connection ID 10
Connection started at: 2012-07-30 14:09:31-086
Auto Configuration ID: 6
Profile: Discovery connection
SSID: Calabasas Car Care
SSID length: 18
Connection mode: Infra
Security: No
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002
Information for Auto Configuration ID 5
List of visible networks: 1 item(s) total, 1 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra b No 100 Yes attwifi
List of preferred networks: 2 item(s)
Profile: attwifi
SSID: attwifi
SSID length: 7
Connection mode: Infra
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Profile: PACIFIC COMPUTERS - Free WiFi
SSID: PACIFIC COMPUTERS - Free WiFi
SSID length: 29
Connection mode: Infra
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001
Information for Connection ID 9
Connection started at: 2012-07-30 00:40:17-101
Auto Configuration ID: 5
Profile: attwifi
SSID: attwifi
SSID length: 7
Connection mode: Infra
Security: No
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-21-55-b3-85-90
Security and Authentication
Configured security type: Open
Configured encryption type: None
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 0
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 159
Rx failure: 184629
Tx success: 869
Tx failure: 28
Tx retry: 89
Tx multiple retry: 11
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 3 item(s)
Times: 2012-07-30 02:01:18-595
Roamed from BSSID: 00-21-55-b3-85-90
Reason: 0x00000007
Times: 2012-07-30 01:37:14-068
Roamed from BSSID: 00-21-55-b3-85-90
Reason: 0x00010002
Times: 2012-07-30 01:05:11-202
Roamed from BSSID: 00-21-55-b3-85-90
Reason: 0x00010002
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000205
Information for Connection ID 8
Connection started at: 2012-07-30 00:40:06-466
Auto Configuration ID: 5
Profile: attwifi
SSID: attwifi
SSID length: 7
Connection mode: Infra
Security: No
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00010002
Information for Connection ID 7
Connection started at: 2012-07-30 00:39:47-901
Auto Configuration ID: 5
Profile: attwifi
SSID: attwifi
SSID length: 7
Connection mode: Infra
Security: No
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 54c7767c-5064-4411-960a-fca9a31e2bc2
Interface name: Atheros AR9287 Wireless Network Adapter
Interface type: Native WiFi
Profile: Discovery connection
SSID: Calabasas Car Care
SSID length: 18
Connection mode: Infra
Security: No
Connect even if network is not broadcasting: No
Result of diagnosis: Problem found
Issue referred to: RNWF MSM Helper Class
Root cause:
Windows could not connect to "Calabasas Car Care"
You can try to connect again.
Repair option:
Reset your wireless network adapter
This will disable and then enable the network adapter "Wireless Network Connection 2" on this computer.
Diagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Native WiFi MSM
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 54c7767c-5064-4411-960a-fca9a31e2bc2
Interface name: Atheros AR9287 Wireless Network Adapter
Interface type: Native WiFi
Profile: Discovery connection
SSID: Calabasas Car Care
SSID length: 18
Connection mode: Infra
Security: No
Connect even if network is not broadcasting: No
Result of diagnosis: Problem found
Root cause:
Wireless association to "Calabasas Car Care" failed
A response was not received from the router or access point.
Detailed root cause:
Wireless association to this network failed. Windows did not receive any response from the wireless router or accesspoint.
Repair option:
Look for causes of low wireless signal quality
The signal is weak due to distance or interference.
Windows Help and Support can provide more information about this problem.
Network Diagnostics Log
File Name: 6213D6BE-4275-47AB-8D32-FF9F9C1DC74F.Diagnose.0.etl
Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: USER-PC
Windows Version: 6.1
Architecture: amd64
Time: Monday, July 30, 2012 2:09:55 PM
Publisher details
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows
Bookmarks