online order problem

[monimarine]

Earlier today I placed an order for a couple of small things, then called CS a half hour later to add the replacement codes for some doll braces and the brace case. (By the way, if you want the brace case by itself, she told me they are low on stock)

Anyway, CS couldn't pull up my order to just add the little $1 items to it so she had to create a new order for me. She said that for a couple days now, they haven't been able to see the online orders in their system. She said it is being worked on though.

She did advise to make sure that once you order, before logging out, double check to verify the system did assign it an order number.

Just thought I'd pass on the info.

[bethmn]

hummmm.....
I placed an on-line order 2 days ago and got the confirmation screen,but never got the follow-up e-mails as usual.
On tracking..the package is on it's way,tho.
Wondered what that was all about..
Imagine it's been charged to my CC!
LOL! [img]wink.gif[/img]

[Homemommie]

I havent gotten the follow up confirmation email on ANY order in the last month.... weird.

[MollyGirl]

I ordered on line a few days ago, I got a follow up.

[monimarine]

I got both the follow up and the confirmation for the one I placed yesterday.

I don't know if she meant that the CS dept computers aren't getting the online order information transferred to them fast enough or what.

I didn't really want to charge $2 to my cc, but she couldn't pull up my order almost 45 minutes after I had placed it online.

[ninasmom]

I got the confirmation emails with no problem. Maybe you will need to go into your account and modify the preferences. I think they ask you whether you want to receive their promotional emails. Just check that and you should be receiving emails from them including confirmation emails.

[amyjoy]

Same here!!! I used to always get a conf. but not anymore!!!