Frustrated with Missing Items

[only1genevieve]

Do you ever have this happen?

In May, I bought the Seaside Wardrobe from AGPLA. I had to go on vacation soon after, and wound up leaving it in the box for a few weeks. Today, I was looking at the online description at Megs Guide and I notice that it is supposed to include pink flowered sandals - which I definitely do not have and never got.

This has happened to me in the past, too, with the bandana for the Apres Ski Wear and one or two other things. *sigh* I do not know what to do. I doubt I can go to AGPLA and say, "Oh, I bought this outfit a few months ago, and you forgot the sandals. I dont have the reciept anymore but can you just take my word for it and give them to me? Thanks!" But I feel cheated having to buy the sandals as replacement parts now.

Has this ever happened to you? How do you handle it?

[FelinaDoon]

Actually I would call up customer service at AG Online and tell tehm what happened they are very good about things like this

[Polly Marie]

FelinaDoon, Dittos on that! Customer Service was willing to send me 2 sets of theater seats when UPS said they were delivered to my house, but I did not receive them. AG just had my word, but still they were willing to send me 2 more sets!
This really impressed me. [img]smile.gif[/img]

[only1genevieve]

Will they do this even if you originally bought from AGPLA? If so, it might be worth a try [img]smile.gif[/img]