Wintery Weekend Outfit Tights Snags

[americangirlnewbie]

I just love this outfit. I ordered it from AG and put it on my Jess doll. Well, the velcro boots snagged the tights right away. I called AG and asked if I could purchase a replacement pair of tights. They do not have a replacement pair yet. I explained that I am an adult collector and I was careful.(obviously not careful enough) The lady told me that the tights were quite fragile. Yikes!!! So, they are sending me a new outfit for no charge.(2 thumbs up for AG customer service) I do think the outfit is adorable, however I am worried that this will happen again. How do I prevent the velcro on the boots from snagging the tights? Any tips from you wonderful collectors? Thanks!

[minilover6]

I don't have any advice for you, but wanted to just say, Velcro %^!^$#@ (edited) I myself being an adult have snagged things many times including the doll hair. I wish they would quit using it all together and replace with snaps, zippers or buttons ....anything but Velcro! Hope you get a good suggestion

[ksami]

Go to a craft store and buy some velcro. When you are taking on/off an outfit, attach the store-bought velcro to the outfit velcro. That way the velcro is "in use," so to speak, and will be much less likely to snag on anything. [img]smile.gif[/img]

HTH!

[trop4]

I had the exact same problem too after trying them on once! Yes, they are very delicate but I was very careful being an adult collector myself. Maybe I'll give them a call too.

[keristars]

I haven't even used velcro near them, but the socks that come with Kit's School Outfit have already started snagging and unravelling around the top.

If I remember correctly, they're knit similarly to the tights. It's frustrating, because the socks were so cute until the string fuzzes started showing up everywhere.


The suggestion about the velcro is a good one, I think. Also, if you're skilled at it, you might try removing the velcro altogether and replacing it with a small snap. I'm planning to do that with all my doll clothes as soon as I finish everything else on my to do list. (which is really long)

[img]graemlins/star.gif[/img] --- KERI --- [img]graemlins/star.gif[/img]

[thepidget]

Oh boy, the problems I've had with Velcro. [img]frown.gif[/img] I consider myself to be very careful with my AG things, and yet I still get snags on stuff. [img]frown.gif[/img] If it's bad for me, an adult collector, then I certainly don't know how kids manage. However, though, AG offers flat velcro on some of their outfits, which aren't as snaggy.

Anyway, a big thumbs up to AG's customer service. It was really nice of them to offer to send you a new outfit. [img]graemlins/thumbs_up.gif[/img] [img]graemlins/thumbs_up.gif[/img] [img]biggrin.gif[/img]

[americangirlnewbie]

Thanks for the velcro tip. I do wish AG would use snaps, buttons, or something else. This is not the first time I snagged something. It is the 1st time that I called AG customer service. I am not usually one to call and complain, but I had just put it on the doll so carefully and the tights were ruined. As I stated, I was willing to pay for a replacement pair of tights. I am a very loyal customer.(my husband would tell you I am too loyal [img]smile.gif[/img] Anyways, I was very impressed with how AG delt with my troubles. I do believe it is imperative to have good customer service. I don't post much on this board, but I do read here all of the time. You girls are wonderful and provide me with so much knowlege. Thanks!

[ksami]

I can't really take credit for the velcro idea. [img]redface.gif[/img] Someone else here had advised it a while ago. It's a neat little trick though! The resourcefulness of the people on this board is amazing. [img]smile.gif[/img]

[katherinecusick]

Thanks for the velcro tip!

Keri, reading your post about Kit's socks snagging really rang true for me! I think our socks started to unravel about the third time I put them on Kit. I actually ordered another pair as a replacement part the other day. I think I may just have to give up on the socks remaining decent--they are quite fragile. Unfortunately, this has proven true for the Tree House and the Scooter outfits socks too!

Maybe good socks are just hard to make?

[img]smile.gif[/img] Katie

[xmaskat]

Thanks for the velcro tip, I will have to try that.
It drives me nuts when I get their hair or socks caught in the velcro when I am changing the outfit.