Purchasing loose "pieces" from AG website

[starling]

I called AG to get the reference number for various items that we lost from Sam's party treats. When I tried to order them individually on the website I got an error message saying that the reference number could not be found. Do I have to order these pieces from the toll-free number? I wanted to use the $10.00 off code, but I need to order online to use the code. THANKS

[horselvr2]

Yes, I'm pretty sure to order replacement parts, you have to order through the phone.

[cowgirlsue]

Yup, you have to put replacement part orders through CS. You can apply the $10 off $30 total code, though; I did it on an order last week that was mostly replacement parts.