To cut a long story short, Bulb moved us over to a pre-payment Smart Meter 8 weeks ago. On the old meters was a combined approx £176 of our money.
For the past 8 weeks, I have been trying and michigan bulb trying to get this money out of Bulb, but to no avail. Multiple emails have been met with complete radio silence.
In the meantime, without any real warning (and despite having an open complaint), they moved us to Octopus, without the credit.
Today I have, eventually, received a completely unacceptable response from Siyanda: "This account was migrated to Octopus, talk to them" - basically palming me off.