Have you ever wondered?

I'm an American, why should I have to press 1 for English, shouldn't it be by default?

The effort should come if you don't speak English along with an option.

I heard a man ask this question this other day and was reminded of it after pressing 1, 2, uhm 3, 4, 5, etc and finally getting a human being.......

Shouldn't it be by default that you get English or uhm maybe in the beginning, telephone companies should just set you up so that your calls are translated in your language so you don't have to PRESS 1.

........WAITS for another opinion......

*thinks did I press 1 this time???