Posting into the Hostboard Help Desk should look similar to other areas in Hostboard. However, you generally need to concentrate more on the content. The key to posting a good issue is to make your point clearly and try to answer any possible questions before they come up. Remember to:
- Search before posting
- Include what you did, what happened, and what you expected
- Only include one item per issue
Search before posting
Before posting, it is very important to search
the Project Tools. If you've found a problem or have an idea, it's quite possible someone else has too.
Include what you did, what happened, and what you expected
It is very important to layout exactly what you did, in a step-by-step manner if necessary. Try to include all the information that you think would be helpful, but don't be overly verbose.
Now try to explain what happened the best you can. If you received an error message, it is always important to include the full, specific message. The people in charge of managing the project will be able to make use of this. If you're having trouble explaining it, pictures can be better than 1000 words. Use the attachment option whenever reasonable.
Finally, try to explain what you expected to happen. This helps everyone understand what you were thinking and will often lead to improvements.
Remember that it is always better to provide too much information than too little. Think about the type of questions that might come up regarding your issue. If you had a problem with something in your web browser, including information on your browser and operating system would most certainly be needed.
Only include one item per issue
This helps organization. If you explain multiple problems in one issue, then it makes it hard to categorize them. Some might be the correct behavior while others are legitimate issues. It gives everyone a better sense of what's going on and helps encourage more people to handle the issues.