Customer Service Info on Felicity's Tea Dress

I agree. I never get new things the moment they debut either. For anything really. I like to give them time to fix out the kinks since most new products have problems. And Im always waiting for the price to go down just a little bit [img]wink.gif[/img]

But with AG, a lot of it is simply because I dont have the money at the time and I wait and see if I just LIKE it or if I LOVE it. Seems like waiting is a good call on the tea dresses this year. The big issue for me will be if it can fit my PM Lissie which it probably wont but I will try anyway. If it still doesnt fit after waiting a few months for them to fix their big screw up, you can be sure customer service will hear an earful from me [img]wink.gif[/img]

wow they don't know about it. Seems like with all the people on here that have problems other people would too. Its not like we are the only ones who collect.
Tracy

It may be the first time that that particular supervisor had heard of it, but I spoke with two supervisors regarding Elizabeths dresses/sleeves last week.

More people need to call in it seems..

Nann

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Originally posted by Nann:
It may be the first time that that particular supervisor had heard of it, but I spoke with two supervisors regarding Elizabeths dresses/sleeves last week.

More people need to call in it seems..

Nann

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<font size="2" face="Verdana, Helvetica, sans-serif">I don't doubt that AG has been fully informed about this. My impression is that they just don't communicate very well with their own staff. It seems to me that there ought to be a weekly report along the lines of "what problems are we hearing the most about" and it should be circulated to everyone in Customer Service, not to mention to the execs.

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Originally posted by *shortie*:
I agree. I never get new things the moment they debut either. For anything really. I like to give them time to fix out the kinks since most new products have problems.

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<font size="2" face="Verdana, Helvetica, sans-serif">I also learned not to go to a new restaurant until it's open for a few weeks. All of the newly hired staff don't know what they're doing so it's ssssssssssslllllllllllloooooooooowwwwwwwwwww and sometimes the food isn't cooked right.

I'm getting confused. This post was originally about Lissie's dress, and then people started saying that their Elizabeth's dress was fine. Were both dresses having issues or just Lissie's?

Felicity's Tea Dress doesn't fit, as I'm sure all too many of you already know. I did manage to squeeze it on over her hand but there's no way the sleeve goes up her arm.

I called Customer Service and spoke with a supervisor who said this was the first she'd heard about any problem with dress fit, there was no recall of that dress or any other, and they'd look into it. She also said the dresses are done in batches and it's possible there's only a limited problem with one batch.

I'm so glad I have my Gotz Elizabeth. The dress does fit her and it's beautiful. AG has managed to make a gorgeous outfit for a non-AG doll. Way to go, guys!

This seems like a really big oversight on their part.I feel bad for the little girls who may have these under the Christmas tree this year.What an awful surprise!
I hope they are able to get new dresses out to everyone fast.
I wonder if they will rebuild the arms on the returned dresses, or s**** them and start over?

With the number of people here who have recieved replacement dresses, how have they not heard of this problem? Seems a little odd.

Do the replacement dresses fit? And if people have been getting replacements, how come a Customer Support supervisor doesn't even know there's been a problem?