reponse from Ag about neck strings

Here is the repsonse I recieved for Ag regagarding neck strings: (edited to remove my last name only) I am not amused by their response at all.

Dear Ms. ,

Thank you for writing to American Girl to share your concerns regarding
the plastic neck ties of our dolls. We always welcome your comments and
inquiries and we appreciate the opportunity to respond to your concerns.

American Girl has chosen to begin to use plastic neck ties as opposed to
cords based on our customer feedback. Many of our customers have
addressed dissatisfaction with the cords durability.

American Girl has extremely high standards, and nothing disappoints us
more than to have our customers dissatisfied. Customer input about our
merchandise and service is crucial and is one of the strongest catalyst
to change. If a problem exists, we want to do our best to correct it.
Your comments have been forwarded to the company's appropriate parties.


We want you to be happy with your purchase and we assure you that all
products purchased from American Girl? carry our 100% satisfaction
guarantee. You are always welcome to return any products that do not
meet your expectations for an exchange or refund. If you would like to
pursue any of these options, please call our Customer Service Department
at 1-800-845-0005 for assistance.

At American Girl, we appreciate hearing from our customers, whether we
are being praised or given feedback for improvement. That is the only
way we know what interests you or how we may improve our products or our
service. Again, thank you for taking the time to bring your concerns to
our attention.

Sincerely,

American Girl? Customer Service
Phone: 1-800-845-0005 or 608-831-5210
Fax: 608-828-4790
Available Monday - Sunday 7 a.m. - 10 p.m. Central Time
.................................................. ............
We have 2 bitty's (one blond and one brunette)
2 sets of twins(blond and brunette)
1 American Girl of Today
1 Kaliey (hope I spelled right)
1 Marisol
1 Elizabeth
1 Felicity
not to metion tons of stuff for all of them!!

Does this mean they are going to switch entirely to the "zip ties", only use the ties when doing a head replacement?

I wonder how the neck strings could be considered un-durable? I've had my Kirsten for 12 years and she is doing great with them! I do remember one time when I hadn't had her for very long, we did untie the strings and tighten them.

I was always careful with my toys as a child, and I still am careful with my stuff now. I just can't see how the strings would not last. They can't rot, can they?

Anyway, thanks for sharing AG's response. [img]smile.gif[/img]

Quote:

---

Originally posted by tngirl03:
I just can't see how the strings would not last. They can't rot, can they?

---

<font size="2" face="Verdana, Helvetica, sans-serif">That's exactly what happened to my Sam's. He's about 15 years old, but when I went to tighten his neck string because it was very loose, it broke in half and pulled out.

I probably was trying to tighten too tight, but it still would have to have had broken down some to just snap when I pulled it like that.