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Hi everyone,
Just wanted to drop in real quick to warn you that the Winter Magic outfit's velvet shirt stained Gwen's arm horribly!!!
There's stains around her wrists, a black "seam" running down her arm, and black stains on both underarms!!! It looks like the stains come from the thread at all the seams.
I was so upset last night when I noticed it, those who know me here on the board know how perfectly I like to keep my dolls, so you can just imagine how I was last night! Noticed stains around 1 am, stayed up until 3 am trying everything to get them off!! Nothing worked! This has never happened to me before!
This morning I was still so very upset, was going to try more things to try to get it off but fiance said to call AG and see if they know of any way to get it off. They didn't! Said they were very sorry and are sending me a new Gwen for replacement. I don't really want a new one, as I like mine, but alas, I can not live with the stains, I have still not stopped thinking about them. I have problems, I know.
But just a warning to you guys as well! Wouldn't want this to happen to anyone else's precious dolls!
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Oh no! I am so sorry to hear of this! I have heard of the Radiant Rhinestone outfit staining as well and today I plan on taking the Winter Magic Outfit off of Kiana and put it onto another doll. I will see what happens! <a little nervous> [img]eek.gif[/img]
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Chauster! I am so sorry on Gwen!!!!! Scarlett, stil has the blue stains, I guess I got to call them now too. [img]frown.gif[/img]
My Nancy Drew wore the Magic outfit and no stains.
I am sorry this happened with your doll. I hope noone else's happens too.
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I'm sorry you're having trouble with clothing color ruboff. I would be upset too! Good luck with removing those stains.
On a side note, I just took note of your web site. It's fantastic!
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I am so sorry to hear about your doll! [img]smile.gif[/img]
We really need that list of items that stain. Maybe if we submitted it to AG they could figure what it is in their dye/material that is doing this.
Pretty soon people are going to be afraid to buy certain things.
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It's really strange how sometimes it happens with an outfit for some and sometimes it doesn't. Like some people said their Radiant Rhinestones outfit stained but mine didn't and I kept it on the doll for a very long time. I was shocked when I saw the stains!!! I guess I should have rinsed the outfit out first, but I usually don't do that, as they are new, don't want to risk damaging them in any way.
Ria, hope they can help with Scarlett, I would definitely ask them to. They will also refund you for the outfit if you want too. I decided to keep mine and try to rinse out all the loose dye because I really like the outfit.
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That bites, thanks for the information.!!
Nikki [img]graemlins/rose.gif[/img]
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Lindsey is now stained. According to customer service they never heard of it happening before.
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Our Kailey wore the outfit for a day or two around the holidays and did not get stained. maybe it has something to do with the humidity as well?
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I hope Lindsey will get fixed Lorie!!!!
Chauster- going to call them tonight!!! thanks!
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aww! Couldn't you send Gwen to the hospital for a new body?
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Chauster,
Please tell me how the stains happened. I have the winter magic outfit too and I would get extremely upset if it stained Ashley.
Did you have the outfit on Gwen for a very long time? How long was she wearing it? Did it get wet somehow? Please give me details and let me know why you think this happened.
Would American Girl exchange the outfit without my doll being stained if I tell them that others have had this problem? I don't want to take any chances.
Lynet [img]eek.gif[/img]
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Hi Lynet,
I had the Winter Magic outfit on my doll for about a month. My house is very dry as we have Central Air Heat. She never got wet at all, this is the first time it's happened with any of my outfits. I guess it was the thread that they used because that was were the stains appeared, where all the seams were.
They most definitely will refund you for the outfit. They told me that no matter what I should always be happy with everything that I bought and that they would let me return anything with no time constraints. I love their customer service, I always get the best service from them.
QNPooh,
They did offer to change the limbs but I've never had just repairs made before, so I was hesitant, I always want things to be perfect and original from the get go. Another one of my "problems"
[img]redface.gif[/img]
<font color="#051E50" size="1">[ January 05, 2005 12:18 AM: Message edited by: Chauster ]</font>
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Hi,
Thanks for the heads up. I just ordered this outfit from their monthly special. I wish I had seen this post before.
June
