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What computer system do you guys use there? We were using something called squirrel, which was... buggy... to say the least. But now we've changed to Micros. I've used Micros before, but with things just getting installed and all that, I think I'm gonna be a little more involved on the f&b end then I was before.
Mwahahahaha...welcome to the hell that is Micros!
It's not bad. You've used it before you say? I think it's all about who's in charge of programming it...At my last property, that somehow came to be my job...but at least I knew how to go about my business on the system...at my current property it's someone else doing the set up and it drives me insane! He thinks he's doing what's best, but it's so damn disorganized...
Good luck! I'll answer any Micros questions I can! [img]tongue.gif[/img]
Do ALL Micros people lie to you when asked a direct question? Or just the ones I run into?
Or better yet...
I check the Revenue Center report at the end of the day. It gives an amount for checks opened, and checks closed. Because our restaurant runs only two shifts, these numbers are supposed to match at the end of they day. Now, supposed you check them, and they don't match. And then you check for open checks and there are no open checks. Do you have any idea of a quick and simple way to get the Micros machine to tell you what check is out of balance? Because there is not quick and simple way to get the tech people to tell me... they want to tell me that it's not really out of balance.
Hmmmmmm...that's an interesting question...I don't know off the top of my head...I can't see a reason why the checks would be out of balance though...the checks can only add up to what is rung to begin with...it sounds more like a human error counting the money collected for the check...
<font size="2" face="Comic sans ms, Helvetica, sans-serif">Oh, believe me, I have no doubt that this originated as an IOHS (insufficient operator headspace) error, I'm just wondering if you knew of a way to figure out WHICH check was in error, if there aren't any open checks.Quote:
Originally posted by Jaxom_27:
Hmmmmmm...that's an interesting question...I don't know off the top of my head...I can't see a reason why the checks would be out of balance though...the checks can only add up to what is rung to begin with...it sounds more like a human error counting the money collected for the check...
I hate Micros. I really, really do...
The Micros can't tell you which check is wrong because your operator punched something wrong to begin with...consequently, unless you know what was rung wrong to begin with, how can you know where to begin looking?
So in other words, Micros has a sense that something, somewhere within its bowels is wrong, but it can't tell me where. Wonderful.
OK, so is there a way to go through check by check and see if they are in balance? I mean, if I know what department it is, that narrows it down a little, right? (And knowing who's working should help me figure out when it happened, ie: if Moron the Manager was working in the evening, anything done on his shift is suspect).
You two both have instant message programs, right?
What? You think I talk to Jax on IM?
No, you make all of us talk to him with you.
I'm MAKING you post on this thread?
Hey! Don't stop now! Did you ever find the problem or what?
Well, I wasn't at work last night or the night before. I'm just looking for advice if something like this pops up again.
Okay, first I'm hoping you all are seperating checks by department...rather than piling them all together in one big lump...that's a start right there...second, don't forget that each check should have two VERY important numbers on them...the one at the top is the code of the person who started the check, i.e. the restaurant server, and the one at the bottom should be the number of the cashier (I assume) who closed the check...
There is a thing the assistant controller used at the last property I was at where I could ask her to punch in a value (say $10.45) and it would jump to every check for that day with that amount on it...or you could use different things like cashier numbers or room or table numbers to find the check in question...
Hope some of that helps a tiny bit...
OK, so I can do that. Thank you.
Micros, eet ees a beetch, ees eet not?
Oh, fuck yeah.
Fortunately, on the front desk end we have Opera, which is slowly turning out to be a much better program than what we used to have. Slowly.