TRAINER

ATX, a regional telecom company, has an opportunity for a trainer for the Customer Service department. The position requires a minimum of three years training experience in a customer service environment. Excellent platform skills and coaching skills are required. Telephony experience is a plus. Call desk experience preferred.

The Customer Service Trainer will be responsible for training new Customer Service department employees and will also be responsible for training existing employees on new company products and services. The trainer will also provide individualized skills-based coaching for new employees. Bachelor degree required. Salary commensurate with experience.

Requirements:

 Bachelor degree (preferably in Adult Education) required plus a minimum of three years of training experience

 Excellent platform training skills, including use of alternate media for presentation purposes.

 Experience in developing course objectives and defining measurement of those objectives.

 Competence in course development/maintenance. Ability to set timelines and deliver on time and within budget.

 Excellent coaching skills, including conflict resolution and crisis management.

 Candidate must have high energy and the ability to relate to clients/employees at all levels. Previous Call Center Experience a plus.

 Able to demonstrate competence in working with MS Office and PC applications

 Ability to work independently in a fast-paced environment.

 Willingness to conduct after-hours training as needed.

 Telephony experience preferred.


ATX Telecommunications Services
50 Monument Road
Bala Cynwyd, Pa. 19004
Email: [email protected]
Fax: 610-668-6270